Connecting with Canadians

Research Area:

Canadian Health Care Reform and Planning

The value of evidence-based policy development and the transmission of "best practices" in policy and program development are widely recognized. Yet, even for policy issues where clear evidence is available to decision-makers, a lack of effective knowledge transfer strategies, and/or venues for the exchange of ideas have made planning difficult.

The process of knowledge transfer is a key element in integrating health research and health policy-making. Equally significant, but often ignored, is the challenge of managing policy change. In other words, once a decision has been reached about what to do, how does one go about doing it?

Decision-makers face numerous challenges in bringing about change in the complex health care environment. CPRN's Health Network aims to facilitate policy design and change by assisting health system leaders in thinking through and exchanging ideas for reform and implementation.

Research projects under this theme include:

Waiting List Management (Taming of the Queue)



Publications:

Title Type Publishedsort desc.
Taming of the Queue VI – Improving Patient Flow Research Report 25 Jun 2009
Advanced Access: The Family Practice Experience Presentation 30 Apr 2009
Adventures in Improving Access Presentation 30 Apr 2009
Appropriateness: Crouching Tiger, Hidden Dragon Presentation 30 Apr 2009
Improving Family Physician and Specialist Communication and Coordination Presentation 30 Apr 2009
Improving Surgical Access in the Interior Health Authority Presentation 30 Apr 2009
Improving Wait Times in the Referral-Consultation Process: WCWL Priority Referral Scores Presentation 30 Apr 2009
Meeting the Service Challenge: Getting the Right Mix of People, Space and Technology Presentation 30 Apr 2009
Nursing in Your Family Practice Initiative: Primary Health Care Presentation 30 Apr 2009
Operations Research Perspectives on Patient Flow and Capacity Management Presentation 30 Apr 2009
Radiology Appropriateness Guidelines Presentation 30 Apr 2009
Reducing Waiting Times Presentation 30 Apr 2009
Taming of the Queue VI – Improving Patient Flow Other 30 Apr 2009
Taming of the Queue VI: Secondary Prevention – Cardiac Teleheath Presentation 30 Apr 2009
The Other Side of the Table: The Patient's Perspective on Waiting Presentation 30 Apr 2009
The Truth Below: Unleashing the Power of Information to Elevate Performance Presentation 30 Apr 2009
Waiting Times for Primary and Specialists Care: The Views of Patients Presentation 30 Apr 2009
The Taming of the Queue V: In Search of Excellence Research Report 18 Sep 2008
"It's about access and outcomes in child and youth mental health" Presentation 24 Apr 2008
A System-Wide Approach to Reducing Emergency Department Wait Times – Emergency Services and System Capacity Presentation 24 Apr 2008
A Systems-Wide Approach to Reducing Emergency Department Waiting Times: Reforming Emergency Care – The English Experience Presentation 24 Apr 2008
Depression: Innovative Approaches to Treating the "Elephant in the Room" Presentation 24 Apr 2008
Emergency Department Wait Times Presentation 24 Apr 2008
Improving Wait Times for Mental Health Services Presentation 24 Apr 2008
Innovations in ED Overcrowding Presentation 24 Apr 2008
Ontario Wait Time Strategy Presentation 24 Apr 2008
Primary Care Wait Times – Managing the Interface Presentation 24 Apr 2008
Psychiatric Wait Times in the Emergency Department Presentation 24 Apr 2008
Stemming the Disease Epidemic: A Population Health Approach Presentation 24 Apr 2008
Taming of the Interventional Cardiology Queue; The New Brunswick Heart Centre Experience Presentation 24 Apr 2008
Taming of the Queue V – A Patient Perspective Presentation 24 Apr 2008
The Taming of the Queue Presentation 24 Apr 2008
The Taming of the Queue V: Presentations Other 24 Apr 2008
Vancouver Island Early Psychosis Intervention Program Standards Presentation 24 Apr 2008
Waiting for Waitlists Five Years Later – A National Overview from the Health Council of Canada Presentation 24 Apr 2008
Waiting Times in Cancer – Finding Success in the Waiting Times Game Presentation 24 Apr 2008
Wait Times without Rhetoric: Lessons from the Taming of the Queue Commentary 12 Jul 2007
Not There Yet: Improving the Working Conditions of Canadian Nurses Research Report 21 Jun 2007
The Taming of the Queue IV: New Frontiers of Wait Time Measurement, Monitoring and Management Research Report 7 Jun 2007
Addressing Surgical Wait Times for Canada's Children and Youth – A Pan-Canadian Approach Presentation 26 Apr 2007
Canadian Discussant for New Zealand Presentation 26 Apr 2007
Contextual and Local Success Factors in the Management of Wait Times for Scheduled Care Presentation 26 Apr 2007
Emergency Access and Wait Times Presentation 26 Apr 2007
Inter-Jurisdictional Patient Mobility as a Solution to Excessive Waits – Panacea or Pandora's Box? Presentation 26 Apr 2007
Making Difficult Choices in Elective Services in New Zealand Presentation 26 Apr 2007
Managing Wait Times in a Mixed Public-Private System – The Experience from Down Under Presentation 26 Apr 2007
Mental Health Treatments for Children Presentation 26 Apr 2007
No Delays Programme – Achieving the 18-Week Wait Presentation 26 Apr 2007
Panel on Meeting Expectations for Timely Health Care: A Community Hospital Perspective Presentation 26 Apr 2007
Panel on Meeting Expectations for Timely Health Care: Taming the Surgical Queue Presentation 26 Apr 2007
Panel on Meeting Expectations for Timely Health Care: Wait Time Alliance – The View from the Trenches Presentation 26 Apr 2007
Reducing Wait Times in Five "Priority" Areas: Challenges and Opportunities Presentation 26 Apr 2007
Sweden's 0-7-90-90 Care Guarantee – Where Simplicity Meets Pragmatism? Presentation 26 Apr 2007
The Taming of the Queue IV Other 26 Apr 2007
Wait Times in Primary Care Presentation 26 Apr 2007
Canada’s Health Records – Still Killing Too Many Trees Policy Briefs 19 Apr 2007
Don't Panic: The Hitchhiker's Guide to Private Health Insurance Presentation 1 Mar 2007
Five drivers, some implications, one vision and an invitation: Thinking about the future of health care in Canada Presentation 18 Jan 2007
Public and Private Roles in Health Care Policy Briefs 30 Nov 2006
Waiting for Health Care Policy Briefs 30 Nov 2006
The Politics of Canadian Health Care in a New Conservative Era Presentation 21 Jul 2006
A Systematic Review of Cataract Waiting Times Presentation 23 Jun 2006
Bone and Joint Decade of Canada Presentation 23 Jun 2006
Canadian Wait Times Project Presentation 23 Jun 2006
Cross-Country Check-Up: A Snapshot from Newfoundland & Labrador Presentation 23 Jun 2006
Improving Flow in Saskatchewan Presentation 23 Jun 2006
Improving Queue Management Through Operational Research and System Redesign Presentation 23 Jun 2006
Inputs From the Western Canada Waiting List Project to Waiting Time Benchmarks Presentation 23 Jun 2006
IT Solutions for Wait Lists Presentation 23 Jun 2006
Maîtriser les files d'attente au Centre hospitalier universitaire de Québec Presentation 23 Jun 2006
On the Mark: An Island Perspective Presentation 23 Jun 2006
Ontario's Wait Time Strategy - Improving System Efficiency Presentation 23 Jun 2006
Prospects for Improving Wait Times in a Post Chaoulli World Presentation 23 Jun 2006
Regional Innovations in Improving Access and Reducing Waits - The BC Experience Presentation 23 Jun 2006
Setting Standards for Access to Radiotherapy Presentation 23 Jun 2006
System Re-Design in Primary Care Presentation 23 Jun 2006
Taming of the Queue III - Physician Roles Presentation 23 Jun 2006
Taming the Queue - What can we learn from European experiences? Presentation 23 Jun 2006
The Taming of the Queue III – Wait Time Measurement, Monitoring and Management: Where the Rubber Meets the Road Research Report 23 Jun 2006
Timely and Appropriate Access to Health Care - The Way Forward Presentation 23 Jun 2006
Towards a Service Based Model of Patient Access - The Role of the Providers Presentation 23 Jun 2006
Update from Nova Scotia: Orthopaedic Blitz Presentation 23 Jun 2006
Waiting for care in Canada: Results from 2005 HSAS and beyond.... Presentation 23 Jun 2006
Waiting for Health Care in Canada: What We Know and What We Don't Know Presentation 23 Jun 2006
Ensuring Appropriate Access to Diagnostic Imaging Presentation 22 Jun 2006
IT - In Service of Improved Access Presentation 22 Jun 2006
Nursing Skills and Mobility: Facilitating the Transfer and Tracking of Nurses Across Canada Research Report 19 May 2006
Towards a Broader Framework for Understanding Accessibility in Canadian Health Care Research Report 19 May 2006
Don't Panic: A Hitchhiker's Guide to Chaoulli, Wait Times and the Politics of Private Insurance Commentary 24 Feb 2006
No Big Bang, But Wait Times Are Improving Commentary 9 Sep 2005
Access, Quality & Satisfaction: The Veterans Health Administration Experience Imlementing Advanced Clinic Access Presentation 15 Jul 2005
Achieving Timely Access: Improving Wait Times for Surgery in British Columbia Presentation 15 Jul 2005
Challenges in Developing National Benchmarks for Waiting Times Presentation 15 Jul 2005
Driven by Data, Consensus & Concern Presentation 15 Jul 2005
Elective Services in New Zealand Presentation 15 Jul 2005
Excessive Wait Times in a Urban Emergency Department Presentation 15 Jul 2005
Improving Access to Health Care: New Brunswick's Approach Presentation 15 Jul 2005
Managing Demand and Throughput in Emergency: Capital Health Link and Emergency Inpatient Holding Units Presentation 15 Jul 2005
Managing Surgical Care Access Presentation 15 Jul 2005
Maximum Acceptable Waiting Times: A Critical Input to National Benchmarks Presentation 15 Jul 2005
Nova Scotia Wait Time Monitoring Project: Measuring and Monitoring Presentation 15 Jul 2005
Nova Scotia's Approach to Managing Joint Replacement Presentation 15 Jul 2005
Ontario's Access to Services and Wait Time Strategy Presentation 15 Jul 2005
Operations Research: Decision Support Tools to Reduce Wait Times Presentation 15 Jul 2005
Putting Patients First - Taming of the Queue 2 Presentation 15 Jul 2005
Reducing the Wait for Wait Times Data Presentation 15 Jul 2005
Reducing Wait Times For Cancer Management: The State of the Art Presentation 15 Jul 2005
Reporting Role of the WGWTA Presentation 15 Jul 2005
Setting Priorities for Wait-list/time Research in Canada Presentation 15 Jul 2005
Taming of the Queue 2 : Manitoba's Initiatives Presentation 15 Jul 2005
Taming the Queue Presentation 15 Jul 2005
The Art of the Possible: Reducing Wait Times in Priority Areas: Diagnostic Imaging Presentation 15 Jul 2005
The Story of Evolution: Health Care Bottlenecks Presentation 15 Jul 2005
The Taming of the Queue II: Wait Times Measurement, Monitoring and Management - Colloquium Report Research Report 15 Jul 2005
The Wait Time Alliance Presentation 15 Jul 2005
Utilisation du logiciel SGAS pour la gestion des files d'attente en radio oncologie au QUÉBEC Presentation 15 Jul 2005
Wait Time Initiatives in Newfoundland and Labrador Presentation 15 Jul 2005
Wait Times: Managing the Bottlenecks Presentation 15 Jul 2005
Waiting Time for Sight Restoration Presentation 15 Jul 2005
Intergovernmental Relations, Social Policy and Federal Transfers After Romanow Other 19 Nov 2004
A Canadian Medical Association International Stakeholder Study Presentation 31 Mar 2004
Driven by Data, Consensus & Concern Presentation 31 Mar 2004
Improving Access to Cancer Care in Ontario: A Four-Point Strategy Presentation 31 Mar 2004
Improving Management of Waiting Times in Western Canada - Priority Setting and Maximum Acceptable Waiting Times Presentation 31 Mar 2004
OECD Project on Waiting Times for Elective Surgery Presentation 31 Mar 2004
QE II Orthopaedic Surgery Wait List Project Presentation 31 Mar 2004
Taming of the Queue: Perspectives from a Health District Presentation 31 Mar 2004
The Taming of the Queue: Wait Time Measurement, Monitoring and Management - Colloquium Report Research Report 31 Mar 2004
Toward Timely and Appropriate Surgical Care Presentation 31 Mar 2004
Towards Standardized Definitions of Wait Times & Measurement Considerations Presentation 31 Mar 2004
Wait List Management of Diabetes in Capital Health Presentation 31 Mar 2004
Waiting for Health Care Services: The Views and Experiences of Canadian Patients Presentation 31 Mar 2004
Waiting from the Hospital Perspective - A Successful Approach to Understanding and Addressing the Problem Presentation 31 Mar 2004
What's Law Got To Do With It? Legal Mechanisms and Accountability in Health Care Presentation 31 Mar 2004
Romanow and Beyond: A Primer on Health Reform Issues in Canada Research Report 21 Nov 2002
Knowledge Transfer in Practice Presentation 28 Mar 2002