Connecting with Canadians

Research Report:

The Taming of the Queue IV: New Frontiers of Wait Time Measurement, Monitoring and Management

by Zeina Abou-Rizk, Patrick Fafard, Tina Lafrance, Tom McIntosh



The Taming of the Queue annual conferences are becoming a much sought after venue. Health care professionals, researchers and policy-makers from across Canada met on April 4-5, 2007 in Ottawa to hear researchers from Sweden, the United Kingdom, Australia and New Zealand describe their victories and challenges in cutting wait times. Conference participants also heard an update on improvements in Canada – and some ideas about how this country can move beyond "the big 5" (joint replacement, cardiac surgery, cancer care, advanced diagnostics and sight restoration). The conference report, The Taming of the Queue IV: New Frontiers of Wait Time Measurement, Monitoring and Management, includes a complete description of all presentations made over the two-day event.

Release Date: 7 Jun 2007
Number of pages: 42
Document number: 48031