Connecting with Canadians


Meeting the Service Challenge: Getting the Right Mix of People, Space and Technology

by Steve Pelletier

Steve Pelletier is the managing associate in a fully computerized 11 doctor group practice that provides primary and urgent care in the rural community of Clarence-Rockland, Ontario. Dr. Pelletier has special interest in human resources management, medical economics and overcoming the obstacles to integration of computers into established medical offices. His presentation focussed on his most recent efforts to create a facility that leverages the use of a multidisciplinary team, custom designed space and computers to effectively provide responsive and high quality service to all residents of Clarence-Rockland.

Release Date: 30 Apr 2009
Number of pages: 21
Document number: 51275